In this video @Shigeki Sahashi talks about the enhanced control over agent assistance access. 

Administrators can now use the new Chat > agentassistance > Access permission to grant or remove user access from the Agent Assistance functionality. This feature enables administrators to show or hide the visibility of the agent assistance lifeboat icon in the left navigation menu. Administrators can limit agent assistance availability only to specified agents. Previously, agents with the Routing > Agent > Onqueue or the Routing > Queue > Edit permissions assigned to their role could access this feature, regardless of their group or role within the organization.

Read more:

• Can I disable Agent Assistance in Collaborate chat?

Release notes: https://help.mypurecloud.com/releasenote/september-16-2024/

#TAMStudios #FeatureRelease #AssistanceButton #Permissions

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