In this video, @Guru Prasadh Jeevan Rao discusses new feature "Enhanced dictionary management"

Administrators can now manually add words to the dictionary within Genesys Cloud's Speech and Text Analytics feature, which improves the accuracy of transcribed words in voice transcription. Voice transcription services typically rely on standard dictionary words from the selected language, but organizations often have company-specific brands, terms, or acronyms that should be recognized and transcribed accurately. With this feature, customers gain the ability to enhance transcription accuracy by adding terms to the dictionary to ensure that organization-specific terminology is recognized with higher likelihood during voice interactions.

#TAMStudios #FeatureReviews #QualityManagement #Dictionary 

Release notes: https://help.mypurecloud.com/releasenote/june-17-2024/

Please comment below or email us at TAMStudios@genesys.com 

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