In this video @Christopher Visick talks about the new enhanced employee recognition for improved engagement.

Supervisors can now reward positive agent behavior and performance with standardized, personalized recognitions. This new feature makes it easy to send recognitions through existing views such as the agent scorecard, scorecard insights, and supervisor overview. Employees receive a banner notification in their Activity view for any recognitions. This enhancement aims to boost employee engagement and morale by providing a fun and efficient way for supervisors to acknowledge their team's efforts.

Release Notes: https://help.mypurecloud.com/releasenote/june-17-2024

#TAMStudios #WEM #FeatureReview #gamification 

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