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Enhanced external contacts data access control for agents 

03-22-2024 01:13

In this video, John discusses a new feature "Enhanced external contacts data access control for agents"

Administrators can now use the External contacts > Session > View and the Journey > Session > View permissions to control whether or not agents only view customer journey data for the divisions that.

Release notes: https://help.mypurecloud.com/releasenote/february-14-2024/

Presenter: @John Sunder

#TAMStudios #FeatureReviews #ExternalContacts #SingleCustomerView #Division-Aware


#Implementation
#Roadmap/NewFeatures
#CommunityVideos(TAM,QA,etc.)

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