In this video, John discusses a new feature "Enhanced external contacts data access control for agents"

Administrators can now use the External contacts > Session > View and the Journey > Session > View permissions to control whether or not agents only view customer journey data for the divisions that.

Release notes: https://help.mypurecloud.com/releasenote/february-14-2024/

Presenter: @John Sunder

#TAMStudios #FeatureReviews #ExternalContacts #SingleCustomerView #Division-Aware