Genesys Cloud - Main

In this video, @Yu Tan discusses a new feature "Enhanced interaction visibility in agent status widget"

Supervisors can now use the agent status widget in performance dashboards to view all interactions handled by agents, along with the durations of the shortest and longest interactions. This feature allows supervisors to set an order preference based on interaction duration. Also, this feature allows supervisors to quickly access interaction details with a single click in the new dashboard UI. These enhancements help supervisors efficiently monitor agent performance in real time, providing a streamlined view of agent activity to support timely guidance and oversight.

Release notes: https://help.mypurecloud.com/releasenote/november-4-2024/

#TAMStudios #FeatureReview #PerformanceDashboards