Genesys Cloud - Main

In this video @Yu Tan discusses new feature "Enhanced message delivery status in messenger widget"

Genesys Cloud now includes the ability to view message delivery status on the Messenger widget. Delivery statuses such as Sent, Sending, or Not Sent appear next to the message. This enhancement ensures that the message status, helpful for time-sensitive information, is accessible by the customer. This feature provides better visibility and reassurance during message delivery.

Release notes: https://help.mypurecloud.com/releasenote/june-10-2024/

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