Genesys Cloud - Main

In this video, @Stalin Singh discusses a new feature "Enhanced Performance dashboards with real-time agent status counts by work team"

Supervisors can now configure widgets based on work teams and view real-time agent status metrics specific to their teams. This feature enables supervisors to monitor agent status counts in real-time and filter the agent list by work team.

Release notes: https://help.mypurecloud.com/releasenote/june-16-2025/

#TAMStudios #FeatureReview #WFM