In this video @Jayaraman Krishnamurthy talks about the new Enhanced privacy controls for ad hoc recordings

Administrators can now restrict access to an interaction's ad hoc recording section, which provides an added layer of privacy and control within Genesys Cloud. This enhancement ensures that only authorized individuals interact with recordings to safeguard user data and comply with regulatory requirements. By limiting access to this feature, Genesys Cloud aims to build trust, improve operational efficiency, and maintain a secure environment for all users.

Release Notes: https://help.mypurecloud.com/releasenote/june-17-2024

#TAMStudios #Recording #FeatureReview

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