Genesys Cloud - Main

In this video, @Hiroyuki Sato discusses a new feature "Enhanced WebRTC Media Helper for VDI users"

Administrators can now use the Genesys Cloud WebRTC Media Helper without requiring audio I/O devices in the WebRTC client when the Require Media Helper setting is enabled. This update simplifies the setup for customers by allowing passthrough or emulated audio I/O devices in their virtual sessions. This update enhances the use of WebRTC in Genesys Cloud for VDI customers by removing unnecessary device checks, and ensures that users who rely on the Media Helper do not face disruptions due to fallback mechanisms requiring audio I/O devices in the standard client. With this update, when the Require Media Helper setting is enabled, the audio I/O device check in the standard client is eliminated, improving the usability of WebRTC for VDI environments.

Release notes: https://help.mypurecloud.com/releasenote/august-5-2024/

#TAMStudios #FeatureReview #WebRTC #VDI