In this video @Guru Prasadh Jeevan Rao talks about how to evaluate schedule groups in Architect bots and digital bots before ACD transfer. 

Flow authors can now configure flows to evaluate schedule groups before they run the Transfer to ACD action in Architect voice and digital bot flows. This feature enables the bot to determine if a queue is available for transfer; for example, during regular office hours, before it escalates the conversation to an agent or takes another action.

Read more:

• Task and state editor actions
• Evaluate Schedule Group action

Release Notes: https://help.mypurecloud.com/releasenote/april-29-2024/ 

#TAMStudios #FeatureReview #digital #DigitalBots #ArchitectFlow