Title: Evaluation Assistance

Library: Genesys Cloud CX 

Folder: TAM Studios 

Description: 

In this video Fegy is discussing the new feature regarding Evaluation Assistance functionality 

Quality administrators can use the new Evaluation Assistance functionality to add Evaluation Assistance Conditions to answers when they create evaluation forms. During an evaluation, this feature prefills answers automatically, based on topics detected by speech and text analytics throughout an interaction.

For more information, see Create and publish an evaluation form, Edit an evaluation form, Evaluate an interaction, and Quality management roles and permissions.

This feature requires one of the following subscriptions:

• Genesys Cloud CX 1 WEM Add-on II,
• Genesys Cloud CX 2 WEM Add-on I, or
• Genesys Cloud CX 3.

Release Notes: https://help.mypurecloud.com/releasenote/293431/

#TAMStudios  #GenesysEX  #FeatureReview #Evaluations #TopicDetection 

Presenter @Fegy Simon