Genesys Cloud - Main

In this video @Yu Tan (YuHeng) talks about some export panel enhancements.

Genesys Cloud enhanced the general usability of the export panel to increase customer engagement, retention, workspace adoption, and customer satisfaction. This feature enables administrators and supervisors to format export duration columns using seconds or H:M:S as one of the time values. Previously, administrators and supervisors could only use HH:MM:SS or milliseconds to format the duration columns.

Read more:

• Export view data

Release Notes: https://help.mypurecloud.com/releasenote/may-20-2024/ 

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