Genesys Cloud - Main

In this video @Brian Feeney talks about external contacts and external organizations filters and columns in performance views. 

Contact center managers and supervisors can now view and filter external contacts and external organizations in performance views. This feature enables managers and supervisors to access specific interaction information about known external contacts and organizations. For more information, see Interactions view, Agents Interactions Detail view, and Queues Interactions Detail view. 

#TAMStudios #FeatureReview #Reporting/Analytics 

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