In this video, Brian discusses a new feature "File attachments via supported content profile".

Agents and users can now send any file type that is supported by Messenger configuration’s supported content profile definition. Some file formats (image, audio, video, and pdf) are also displayed inline within Messenger.

Release notes: https://help.mypurecloud.com/releasenote/may-27-2024/

Presenter: @Brian Feeney

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