In this video, Brian discusses a new feature "File attachments via supported content profile".
Agents and users can now send any file type that is supported by Messenger configuration’s supported content profile definition. Some file formats (image, audio, video, and pdf) are also displayed inline within Messenger.
Release notes: https://help.mypurecloud.com/releasenote/may-27-2024/
Presenter: @Brian Feeney
#TAMStudios #FeatureReviews #DigitalChannels
00:04:14
Dear all,
please, could you explain for me how to define "User Defined Types", how to add several "User Defined Types" extensions, file types?
IANA is listing them, but the GC UI is neither listing them, nor allowing their adding
Thank you
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