Genesys Cloud - Main

In this video, @Stalin Singh discusses a new feature "Find Agent search field in gamification profiles"

Administrators can now quickly locate the gamification profile an agent belongs to using the new Find Agent search field in the Gamification Profiles view. Administrators can search by agent name, view the profile associated with the agent, and further refine searches based on suggested matches for agent names. This feature improves administration by removing the need to manually browse through multiple entries to identify agent-profile associations.

Release notes: https://help.mypurecloud.com/releasenote/may-19-2025/

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