Genesys Cloud - Main

In this video @Shigeki Sahashi talks about the flexible text-to-speech (TTS) engine selection in Architect flows.

Flow authors can now use any voice that a native text-to-speech (TTS) engine or an enabled third-party TTS integration supports, regardless of the Architect flow's default language. Organizations can select the most suitable TTS engine for their needs. This feature aims to provide improved flexibility and cost reduction in text-to-speech communications and to enhance the customer experience. 

Read more:

• Text-to-speech (TTS) engines overview

Release Notes: https://help.mypurecloud.com/releasenote/august-26-2024/

#TAMStudios #FeatureReview #SpeechSolutions(ASRandTTS) 

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