Genesys Cloud - Main

In this video , @Mark Bernardo talks about flow insights overlay for flow performance analysis.

Administrators can now enable the Flow Insights toggle in Architect to visualize customer interactions within flow components. This new overlay helps flow authors, administrators, and contact center managers see how often customers interact with specific parts of a flow. By displaying these frequencies, users can quickly identify patterns in customer behavior and prioritize which flow actions to optimize for better performance. This feature provides a straightforward way to evaluate and enhance flow effectiveness without needing specialized analytical tools or expertise.

Release Notes: https://help.mypurecloud.com/releasenote/october-7-2024/

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