Workforce Engagement Management

The agent activity area in Genesys Cloud provides personalized, one-click access to all the information an agent needs for their performance improvement and development, including:

• Day's Schedule at a Glance
• Overall Performance and Personal Bests
• Gamified Performance Scorecards & Leaderboards to understand how performance compares to peers' and past trends
• Upcoming Coaching and Training sessions

Native gamification in Genesys Cloud helps improve employee performance while creating a more fun, focused and motivating workplace experience. Read more about this capability in the blog or get started with this resource center article. 

#Genesys Cloud
#Learning/Coaching
#Gamification
#Performance Management
#Rewards and Recognition