Workforce Engagement Management

 View Only

Gamification for performance management & agent activity view 

06-18-2021 14:26

The agent activity area in Genesys Cloud provides personalized, one-click access to all the information an agent needs for their performance improvement and development, including:

  • Day's Schedule at a Glance
  • Overall Performance and Personal Bests
  • Gamified Performance Scorecards & Leaderboards to understand how performance compares to peers' and past trends
  • Upcoming Coaching and Training sessions
Native gamification in Genesys Cloud helps improve employee performance while creating a more fun, focused and motivating workplace experience. Read more about this capability in the blog or get started with this resource center article

#Genesys Cloud
#CoachingandTraining
#Gamification
#PerformanceManagement
#RewardsandRecognition

Statistics
0 Favorited
23 Views
1 Files
0 Shares
1 Downloads

Tags and Keywords

Related Entries and Links

No Related Resource entered.