In this video @Christopher Visick talks about the new Supervisor insights improvements within Gamification, (as part of the WEM suite of tools that are available to Team Leaders/ Supervisors).
Supervisors can now use new agent filtering options with the Insights feature to gauge and analyze agent performance more granularly. For more information, see Agent activity insights.
Release Notes: https://help.mypurecloud.com/releasenote/december-13-2023/
#TAMStudios #WEM #gamification #FeatureReview
#CommunityVideos(TAM,QA,etc.)
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