In this video @Christopher Visick talks about the new Supervisor insights improvements within Gamification, (as part of the WEM suite of tools that are available to Team Leaders/ Supervisors).

Supervisors can now use new agent filtering options with the Insights feature to gauge and analyze agent performance more granularly. For more information, see Agent activity insights.

Release Notes: https://help.mypurecloud.com/releasenote/december-13-2023/

#TAMStudios #WEM #gamification #FeatureReview