Genesys Cloud - Main

In this video @Stalin Singh discusses a new feature "Generate schedules using minimum coverage"

Administrators can now use the minimum coverage option in Workforce Management schedule generation to create shifts that meet user-defined minimum staffing levels. This option supports situations where operational policies require the business to remain open even if forecasted demand is low. When minimum coverage is enabled, schedule generation prioritizes meeting minimum staffing requirements before other goals, such as service goal coverage during demand peaks. Schedulers configure minimum staffing in business unit settings. For more information, see the help articles on adding a business unit and configuring minimum staffing.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-16-2026/

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