In this video, @Takakiyo Ikari discusses a new feature "Generate web survey links on demand with an API"
Administrators can now use a public API to generate a unique, secure URL for a web survey on demand. This URL can be shared through any digital channel, most notably messaging, to deliver a survey link as part of a post-interaction message. This capability helps organizations collect customer feedback across more touchpoints while responses remain secure, attributable, and available in existing Genesys Cloud survey analytics and reporting.
Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/january-19-2026/
#TAMStudios #FeatureReview #Survey
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