Genesys Cloud - Main

In this video, @Takakiyo Ikari discusses a new feature "Generate web survey links on demand with an API"

Administrators can now use a public API to generate a unique, secure URL for a web survey on demand. This URL can be shared through any digital channel, most notably messaging, to deliver a survey link as part of a post-interaction message. This capability helps organizations collect customer feedback across more touchpoints while responses remain secure, attributable, and available in existing Genesys Cloud survey analytics and reporting.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/january-19-2026/

#TAMStudios #FeatureReview #Survey