In this video, Guru discusses new feature "Genesys Agent Assist knowledge article feedback"

Agents can now provide detailed feedback for the knowledge articles that Genesys Agent Assist presents to them. Based on the improved agent feedback, administrators can gain valuable insights into potential gaps in the knowledge base and better resolve issues related to customer and agent queries.

Release notes: https://help.mypurecloud.com/releasenote/march-11-2024/

Presenter: @Guru Prasadh Jeevan Rao

#TAMStudios #FeatureReviews #AgentAssist