A place to ask questions, connect with others, and stay in the know
In this video @Fegy Simon talks about how the Genesys Agent Assist summarization has moved to the ACW pane.
Agents can now retrieve the Genesys Agent Assist summary of their conversation directly from the wrap-up pane. Previously, agents had to navigate back to the Genesys Agent Assist pane to generate the conversation summary after completing the interaction.
Read more:
Release Notes: https://help.mypurecloud.com/releasenote/april-29-2024/
#TAMStudios #FeatureReview #AgentAssist #ACW
Any questions please post below or email: TAMStudios@Genesys.com
00:04:48