Genesys Cloud - Main

In this video, @John Sunder discusses a new feature "Genesys Agent Copilot expansion to social and digital messaging channels"

Administrators can now enable Genesys Agent Copilot features across Facebook, Instagram, X (Twitter), Open Messaging, Open Social, and Google Business Profile for both direct messages and public social interactions. This expands AI-powered assistance across more digital and social channels, enhancing communication between agents and customers across these channels.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/april-13-2026/

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