Genesys Cloud - Main

In this video, @Krishneel Mani discusses the capabilities of Genesys Cloud Social.

Genesys introduces Genesys Cloud Social, which enables administrators to organize and route both public and private social media messages from customers on X, Facebook and Instagram. Administrators can now enable users to create custom connectors for social networks. These connectors route messages to the open messaging platform. Supervisors and managers can access listening analytics in the Social Listening Performance view, review individual posts in the Social Listening Post view, and can analyze conversational data across multiple performance views. This feature helps improve social media management, making it easier to track, route, and respond to customer communications across X Facebook and Instagram.

Release notes:

https://help.mypurecloud.com/releasenote/march-17-2025/

https://help.mypurecloud.com/releasenote/may-26-2025/

https://help.mypurecloud.com/releasenote/june-23-2025/

#TAMStudios #FeatureReview #Social