Genesys Cloud - Main

In this video, Brian discusses about Genesys Cloud Support Center. 

The Genesys Cloud standalone support center uses your existing knowledge workbench articles to help answer and resolve customer questions. 

The benefits of using a support page are:

• Minimal site changes. You only need to add a link to your new page.
• Easy implementation.
• No risk of conflicting code between your site’s JavaScript and Genesys Cloud JavaScript

Key links: https://help.mypurecloud.com/articles/support-center-overview/

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Presenter: @Brian Feeney 

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