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July 2021
Hello Community Members!
Hope it hasn’t been too hot for you this month! Because we know our Genesys Cloud WEM releases have been hot, hot, hot! From considerable improvements in our workforce management capabilities to greater ability to customize your gamification, as well as some nifty upgrades to our mobile UI, July has been a month to bask in the sun of our continuous improvement and innovation.
Check out what came out in July in each of our key disciplines:
Resource Management
Quality Assurance & Compliance
Employee Performance
Introducing 2 year Forecasting!
Planners can now create forecasts for volume and Average Handle Time up to two years, up from 6 weeks! This new update includes the ability to create, edit, modify, and view the forecast created.
Learn more:
Beta Programs & Feedback
Ideas Lab
Upcoming events
If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.