A place to ask questions, connect with others, and stay in the know
Hello Community Members!
Ahhh, yes. The time has come yet again. I can smell it in the air… It’s pumpkin spice season. And as our summer draws to a close, we take the time to look back and see what this past month has left us with; some fun times by the pool, some questions answered in our last WFM Ask Me Anything event, and some new and shiny feature releases for Genesys Cloud WEM!
Check out what’s been released in each of our key disciplines:
Quality Assurance & Compliance
Expanding our support for France French (fr-FR), Canadian French (fr-CA), Italian (it-IT), German (de-DE) and Brazilian Portuguese (pt-BR) Topic Spotting.
Programs, topics, and phrases support is now available for France French (fr-FR), Canadian French (fr-CA), Italian (it-IT), German (de-DE) and Brazilian Portuguese (pt-BT).
Beta Programs & Feedback
If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.