Workforce Engagement Management

Genesys Cloud WEM | Monthly Recap // August 

09-02-2021 13:31


August 2021


Hello Community Members!

Ahhh, yes. The time has come yet again. I can smell it in the air… It’s pumpkin spice season. And as our summer draws to a close, we take the time to look back and see what this past month has left us with; some fun times by the pool, some questions answered in our last WFM Ask Me Anything event, and some new and shiny feature releases for Genesys Cloud WEM!

Check out what’s been released in each of our key disciplines:

Resource Management

Quality Assurance & Compliance

Employee Performance

Expanding our support for France French (fr-FR), Canadian French (fr-CA), Italian (it-IT), German (de-DE) and Brazilian Portuguese (pt-BR) Topic Spotting.

Programs, topics, and phrases support is now available for France French (fr-FR), Canadian French (fr-CA), Italian (it-IT), German (de-DE) and Brazilian Portuguese (pt-BT).

This includes:

  • Changes to Topic Manager to allow for creation of fr-FR, fr-CA, pt-BR, de-DE and it-IT Topics/Phrases
  • Addition of Default Topics in fr-FR, fr-CA, pt-BR, de-DE and it-IT
  • Localization of Topic Manager UI to fr-FR, fr-CA, pt-BR, de-DE and it-IT

Beta Programs & Feedback

Ideas Lab

Upcoming events


If you want to learn more about upcoming releases, feel free to
reach out to the Product Management team and schedule a chat.


#GenesysCloudCX
#WorkforceEngagementManagement

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