A place to ask questions, connect with others, and stay in the know
August 2021
Hello Community Members!
Ahhh, yes. The time has come yet again. I can smell it in the air… It’s pumpkin spice season. And as our summer draws to a close, we take the time to look back and see what this past month has left us with; some fun times by the pool, some questions answered in our last WFM Ask Me Anything event, and some new and shiny feature releases for Genesys Cloud WEM!
Check out what’s been released in each of our key disciplines:
Resource Management
Quality Assurance & Compliance
Employee Performance
Expanding our support for France French (fr-FR), Canadian French (fr-CA), Italian (it-IT), German (de-DE) and Brazilian Portuguese (pt-BR) Topic Spotting.
Programs, topics, and phrases support is now available for France French (fr-FR), Canadian French (fr-CA), Italian (it-IT), German (de-DE) and Brazilian Portuguese (pt-BT).
This includes:
Beta Programs & Feedback
Ideas Lab
Upcoming events
If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.
#Genesys Cloud CX#Workforce Engagement Management