Workforce Engagement Management

Genesys Cloud WEM | Monthly Recap // September 

10-01-2021 10:58

September 2021

Hello Community Members!

It’s almost time to get spooky! But before we start breaking out the decorations and the pumpkin delights (I’m partial to pumpkin pie, myself!), let’s take a quick look at what September has brought for our Genesys Cloud CXTM Workforce Engagement solution.

Check out what’s been released in each of our key disciplines:

Resource Management

Quality Assurance & Compliance

Employee Performance

  • None this month! Check back soon.

Giving users even more visibility into their processes with Historical Import Audit capabilities!

Contact center managers and supervisors can now use the existing Genesys Cloud auditing service to see details about uploaded, processed, or purged historical imports.

These details include:

  • Who created or changed the historical import?
  • The actions taken
  • The date the changes occurred

Learn more about it here.


Beta Programs & Feedback

Ideas Lab

Upcoming events


If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.


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