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September 2021
Hello Community Members!
It’s almost time to get spooky! But before we start breaking out the decorations and the pumpkin delights (I’m partial to pumpkin pie, myself!), let’s take a quick look at what September has brought for our Genesys Cloud CXTM Workforce Engagement solution.
Check out what’s been released in each of our key disciplines:
Resource Management
Quality Assurance & Compliance
Employee Performance
Giving users even more visibility into their processes with Historical Import Audit capabilities!
Contact center managers and supervisors can now use the existing Genesys Cloud auditing service to see details about uploaded, processed, or purged historical imports.
These details include:
Learn more about it here.
Beta Programs & Feedback
Ideas Lab
Upcoming events
If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.