Workforce Engagement Management

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Genesys Cloud WEM | Monthly Recap // October 

11-02-2021 17:08

October 2021

Hello Community Members!

November snuck up on us, didn’t it? Or maybe it was just me getting over my post-Halloween candy hangover. But while you’re busy taking down your 12-foot skeleton decoration, why not take a walk down recent-memory lane with me and take a look at what October releases delighted on this past spooky season.

Check out what’s been released in each of our key disciplines:

Resource Management

Quality Assurance & Compliance

Employee Performance

  • None this month! Check back soon :D

Expanding our support for Interaction Analytics! Admins and managers can now provide feedback on specific phrases marked with positive, negative, or neutral sentiment.

This feature helps with training and enhances the organization’s specific sentiment analysis capability. The entered phrases are dialect-specific and can be defined as positive, negative, or neutral.

Learn more.

Beta Programs & Feedback

Ideas Lab

Upcoming events

 If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.



#Genesys Cloud CX
#Workforce Engagement Management

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