Workforce Engagement Management

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Genesys Cloud WEM | Monthly Recap //December 

15 days ago

December 2021

Hello Community Members!

Welcome back! We hope the holidays treated you well and you had some time to spend with your loved ones, ate some great food and shared in the holiday spirit! Some upgrades have come about while you were away.

Check out what’s been released in each of our key disciplines:

Resource Management

Quality Assurance & Compliance

Other

The Workforce Engagement Management (WEM) add on subscription now includes all WEM functionality from Genesys Cloud, including speech and text analytics, gamification, and development and feedback modules. Subscription billing is now based on the number of administrators and agents that use the add on WEM features. Previously, billing was based on when participate permissions were added for users.

This feature requires one of the following subscriptions:

  • Genesys Cloud User 1 WEM Upgrade II
  • Genesys Cloud User 2 WEM Upgrade I

Beta Programs & Feedback

Ideas Lab

Upcoming events

 

If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.



#GenesysCloudCX
#WorkforceEngagementManagement

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