A place to ask questions, connect with others, and stay in the know
Hello Community Members!
Welcome back! We hope the holidays treated you well and you had some time to spend with your loved ones, ate some great food and shared in the holiday spirit! Some upgrades have come about while you were away.
Check out what’s been released in each of our key disciplines:
Quality Assurance & Compliance
The Workforce Engagement Management (WEM) add on subscription now includes all WEM functionality from Genesys Cloud, including speech and text analytics, gamification, and development and feedback modules. Subscription billing is now based on the number of administrators and agents that use the add on WEM features. Previously, billing was based on when participate permissions were added for users.
This feature requires one of the following subscriptions:
Beta Programs & Feedback
If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.