A place to ask questions, connect with others, and stay in the know
Hello Community Members!
Welcome back! We hope the holidays treated you well and you had some time to spend with your loved ones, ate some great food and shared in the holiday spirit! Some upgrades have come about while you were away.
Check out what’s been released in each of our key disciplines:
Quality Assurance & Compliance
The Workforce Engagement Management (WEM) add on subscription now includes all WEM functionality from Genesys Cloud, including speech and text analytics, gamification, and development and feedback modules. Subscription billing is now based on the number of administrators and agents that use the add on WEM features. Previously, billing was based on when participate permissions were added for users.
This feature requires one of the following subscriptions:
Beta Programs & Feedback
If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.