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January 2022
Hello Community Members!
New year, new me, am I right? Well, we don’t need to put so much pressure on ourselves for our New Year’s resolutions. However, one thing we do know is that a new year means some new Genesys Cloud CX WEM features!
Check out what’s been released in each of our key disciplines this past month:
Resource Management
Quality Assurance & Compliance
Employee Performance
Introducing Access control refine for recording for Genesys Cloud CX.
Interaction recording is a table stake for contact centers as it helps understand what the customers are needing, what their problems are, and how companies can deliver an exceptional customer experience. But as your brand grows, your solutions need to be able to scale and answer to your needs.
Check out our video on access control refine for recording segments to learn how you can benefit from this enhancement.
Beta Programs & Feedback
Ideas Lab
Upcoming events
If you want to learn more about upcoming releases, feel free to reach out to the Product Management team and schedule a chat.