Workforce Engagement Management

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Genesys Cloud WEM | Monthly Recap //February

02-28-2022 14:52

Marcela Areiza

February 2022

Hello, lonely hearts... I mean, Community Members!

While this past month might’ve been a daze of chocolate covered strawberries and champagne, a lot of exciting things came to Genesys Cloud CX WEM! So, shake off the post-Valentine's bliss and all the red glitter, and join me as we take a look at what’s new this month for WEM.

Check out what’s been released in each of our key disciplines this past month:

Resource Management	Quality Assurance & Compliance	Employee Performance
Workforce management shifts and shift history management enhancements Workforce management time-off requests for non-consecutive days deprecation Workforce management adherence reporting usability enhancements	Polish programs, topics, and phrases support API endpoints change for supported topic spotting dialects Fair use voice transcription pricing changes Dutch and Korean voice transcription view and search support	None this month!

New functionalities for Shift History View!

We have enhanced the "Shift History View" within the Genesys Cloud CX schedule UI so that it will track the differences between published schedule saves. If the published schedule was changed, you will be able to click the history button and see the difference between the current published schedule, the last save and the person who saved it.

What does enhanced history include?