Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao and @Ankur Bhalotia discusses a new feature "Genesys Summarization Connector for Agent Copilot interaction summaries"

Administrators can use the new Genesys Summarization Connector to integrate third-party large language models (LLM) with AI Studio and configure them to generate Agent Copilot interaction summaries. This feature allows AI Studio to use models trained on the organization’s own data or tuned for business needs to better reflect terminology and workflows.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/march-16-2026/

#TAMStudios #FeatureReview #AICopilot(Agent,SupervisorAdmin)