Genesys Cloud - Main

In this video, @Stalin Singh discusses a new feature "Genesys Tempo cross-week shift trading"

Administrators can now allow agents to trade shifts across different weeks, within the same planning period and schedule, in Genesys Tempo. Previously, Tempo supported shift trades only within the same week. This enhancement gives agents more flexibility to handle schedule changes on the go, while workforce management continues to evaluate trade options against existing forecasts, staffing requirements, and service goals. The added flexibility improves employee engagement in schedule management and reduces the need for manual adjustments by workforce planners.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/january-26-2026/ 

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