Genesys Cloud - Main

In this video both  @Santosh Bhandari and @Guru Prasadh Jeevan Rao  talk about the new Genesys TTS Connector for third-party TTS engines.

Flow authors can now use the Genesys TTS Connector to stream text-to-speech (TTS) from third-party TTS engines, including Acapela Neural, Curo Speech, Deepgram, ElevenLabs, ReadSpeaker, SESTEK, Verbio, and Veritone, among others. Administrators can configure up to 10 integrations, enabling organizations to use specialized or local TTS providers for different languages and use cases in Architect flows.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/july-20-2026

Additional Help: https://help.genesys.cloud/articles/configure-and-activate-a-third-party-tts-provider-integration/

#TAMStudios #Connectors #Open #FeatureReview

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