Genesys Cloud - Main

In this video @Ankur Bhalotia talks about GenesysCloud CoPilot and the below new functions:

• Enhance employee productivity with Copilot

Administrators, supervisors, and agents can now use Genesys Cloud Copilot to receive contextual guidance and complete tasks through conversational AI. Copilot provides role-based assistance within the Genesys Cloud UI, including skills such as knowledge surfacing from the Resource Center and support for common administrative tasks. This release introduces the core Genesys Cloud Copilot capabilities, helping users work more efficiently and access relevant information directly within their workflow.

• Perform multi-step user management tasks with Copilot — from onboarding to permissions and skill assignments

Administrators can now use Copilot to complete complex, multi-step user management workflows in Genesys Cloud through a conversational interface. This enhancement enables tasks such as creating users, assigning devices, updating permissions, and configuring skills to be performed in a single guided flow, reducing context switching and manual effort. This update helps improve onboarding speed, operational consistency, and reduces the risk of configuration errors by bundling related actions into one streamlined process.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/april-27-2026/

#TAMStudios  #FeatureReview #GenesysCloud

Please post any questions or comments below, or email us at TAMStudios@Genesys.com