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Get started with Speech & Text Analytics
1
Like
03-03-2021 17:21
Natalia Abad
Hello, Community members
Last month we released
Topic manager and Topic spotting feature
for Speech and Text Analytics, today we want to share 4 quick guides to get you started, and invite you to check our
Q&A show
to learn about the feature and its benefits.
Links at the bottom
Additional resources
Help my PureCloud
Quality Assurance & Compliance Resources
Resource center |
About Speech & Text Analytics
Community |
Get started with Speech & Text Analytics
Resource center |
About Voice Transcription
Community |
Genesys Cloud Voice Transcription Walkthrough
Resource center |
About Interaction overview
Community |
Introducing Sentiment Analysis
Resource center |
About Sentiment Analysis
Community |
Diving in Speech and Text Analytics
Resource center |
About Topics
#InteractionAnalytics
#QualityManagement
#SpeechandTextAnalytics
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Cheat sheet to configure topics and programs.pdf
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Uploaded - 06-09-2021
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Cheat sheet to configure Voice Transcription.pdf
243 KB
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Start using Speech and text analytics.pdf
255 KB
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Uploaded - 06-09-2021
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Zoom into Speech and text analytics.pdf
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