Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI.

There are 10 Chapters in the toolkit, many with more than one thing for you to check out. So, dive in to the material to learn how to adopt this exciting update. 

By March 2025, the current tabbed interface will transition to this more flexible and dynamic design. Opting in now, during the transition period, allows you to immediately unlock the benefits of the multipanel UI and begin enhancing your team’s efficiency with a UI optimized for artificial intelligence.

This chapter includes an overview, a suggested timeline, and don't forget to check out the video on YouTube, linked below. Product leader Emily Sappington shares the Genesys team's excitement for multipanel workspace, how to opt-in, and how it will improve agent performance and job satisfaction!