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In this video @Brian Feeney talks about the granular control for clearing or signing out of web visit or journey sessions.
Genesys Cloud now enhances privacy by exercising more granular control over when to clear or sign out the current web visit or journey session. Brands have the flexibility to trigger these actions based on specific user activities, or allow customers to start them. Previously, Messenger did not have a native way of clearing all session-related data. With this update, Genesys Cloud introduces an abstraction layer that conceals the storage structure and provides standardized JavaScript commands for managing session identifiers. This feature addresses the need for better privacy control, enabling smoother and more secure session management. By simplifying the process of clearing or signing out of sessions, administrators can ensure that user data is handled with greater care, meeting privacy requirements more effectively. This improvement streamlines session management and reduces the complexity of maintaining and adjusting storage structures.
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#TAMStudios #FeatureReview #messenger #webmessenger #Security