In this video @Guru Prasadh Jeevan Rao talks about highlight markdown support in web messaging. 

Administrators can now use the highlight markdown feature in messages sent via web messaging. This feature enables digital bots, knowledge bots, and agents to highlight specific snippets of text to draw focus to the most important content of the message. The ability to incorporate highlight markdown allows more detailed formatting and enhances the user experience. Highlighting key information helps customers quickly find the most relevant parts of a message, especially in lengthy responses from bots, and improves communication clarity and efficiency.

Read more:

• Markdown syntax for rich text in Messenger

Release Notes: https://help.mypurecloud.com/releasenote/july-22-2024/

#TAMStudios #FeatureReview #webmessaging #messaging

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