In this video, Chris discusses the new feature, "Historical adherence and shrinkage view updates for teams"

Administrators and contact center supervisors can now enable team reporting in the workforce management historical adherence view and the historical shrinkage view. This feature enables supervisors to filter agents in a team and efficiently view data over time, and provides consistency with other workforce management reports and functionality. Additional updates to the historical adherence view and the historical shrinkage view include changes to the adherence over time charts to make it easier to view at a glance. For more information, see Navigate the historical adherence view, Access the historical adherence view,  Access the historical shrinkage view, and Navigate the historical shrinkage view. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud EX.

Release notes: https://help.mypurecloud.com/releasenote/may-10-2023/

Presenter: @Christopher Visick 

#TAMStudios #FeatureReview #WEM #EX

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