Title: Historical Adherence Bulk Request API

Library: Genesys Cloud CX 

Folder: TAM Studios 

Description: 

In this video Joseph talks about the new Historical adherence bulk request API  feature for WFM

Developers can use the new historical adherence bulk request API to query agent schedule adherence and conformance history.

The new API allows developers to make fewer and more efficient requests for historical agent schedule adherence. For more information, see Querying For Historical Adherence in the Developer Center. 

This feature requires one of the following subscriptions:

• Genesys Cloud CX 1 WEM Add-on II,
• Genesys Cloud CX 2 WEM Add-on I, or
• Genesys Cloud CX 3.

Release Notes: https://help.mypurecloud.com/releasenote/january-11-2023/

#TAMStudios  #WEM #API #Adherence #FeatureReview #HistoricalAdherence #GenesysCloudEX 

Presenter @Joseph Ian Romero