Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Identifier claim management for external contacts"

Administrators can now view and manage identifier claims more effectively with new iconography in the Profile panel and External Contacts view. The icons indicate whether social, email, and phone identifiers are claimed by a contact, which enables users to view the status of these identifiers at a glance. Administrators can also reassign identifier claims from one contact to another, in the External Contacts view.

Release notes: https://help.mypurecloud.com/releasenote/october-14-2024/

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