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In this video Guru presents the feature - "Images and email addresses as hyperlinks in knowledge base articles."
Knowledge authors can now add images and email addresses as hyperlinks within articles. The image hyperlink feature enhances the customer experience by engaging them with visual content such as products and offers. The email address hyperlink feature enables customers to quickly reach appropriate members of the organization. For more information, see Add question and answer articles to a knowledge base V2 and Format a knowledge base V2 question and answer article. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.
Release Notes: https://help.mypurecloud.com/releasenote/february-8-2023/
#TAMStudios #FeatureReview #knowlodgeWorkbenchV2 #AI
Presenter @Guru Prasadh Jeevan Rao
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.