In this video Guru presents the feature - "Images and email addresses as hyperlinks in knowledge base articles."

Knowledge authors can now add images and email addresses as hyperlinks within articles. The image hyperlink feature enhances the customer experience by engaging them with visual content such as products and offers. The email address hyperlink feature enables customers to quickly reach appropriate members of the organization. For more information, see Add question and answer articles to a knowledge base V2 and Format a knowledge base V2 question and answer article. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.

Release Notes: https://help.mypurecloud.com/releasenote/february-8-2023/

#TAMStudios #FeatureReview #knowlodgeWorkbenchV2 #AI 

Presenter @Guru Prasadh Jeevan Rao 

#ConversationalAI(Bots,AgentAssist,etc.)