In this video, Brian discusses the new feature "Import question and answer FAQs from URLs"

Knowledge authors can now import question and answer pairs (FAQs) into a knowledge base via a public URL. This feature enables knowledge authors and administrators to build the knowledge base more quickly with existing online content, as well as review and edit imported content, and find missing questions before the final import. For more information, see Import or export articles in a knowledge base v2. This feature requires one of the following subscriptions: Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud AI Experience.

Release notes: https://help.mypurecloud.com/releasenote/april-12-2023/

Presenter: @Brian Feeney 

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