In this video, @Takakiyo Ikari talks about the improved Agent Messaging Interface. 

Genesys Cloud refreshed the agent messaging interface with improvements that provide a more user-friendly experience and a future-ready codebase. The updated interface maintains feature parity with the previous messaging and includes such key improvements as:

• Redesigned thread view: Provides a cleaner, more intuitive layout that helps agents navigate conversations more effectively.
• Dedicated send button: Allows agents to send messages with a single, easy-to-find button.
• Character counter: Displays remaining characters in real time, which helps agents manage message length and comply with any character restrictions.
• Message grouping: Organizes messages into easily viewable groups to make conversations more cohesive and readable.

Release notes : https://help.mypurecloud.com/releasenote/november-11-2024/ 

#TAMStudios #FeatureReviews #AgentInteractions #messaging #DigitalChannels