Genesys Cloud - Main

In this video @John Sunder talks about the improved Content Search view.

Administrators can now view consolidated conversation records in the content search. In the improved content search view, each unique conversation ID now appears as a single record. If multiple transcripts are associated with the same conversation ID, they appear as nested subrows under the main record. This change helps users reduce duplicate entries, making it easier to analyze conversation data at a glance. The improved structure also simplifies reporting and ensures that related transcript details remain organized under the relevant conversation. 

Read more:

• Content Search view
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/december-16-2024/

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